Director - Employment and Financial Services North Zone

Responsibilities

This position is responsible for the delivery of Income Support (IS) and Career and Employment Information Services (CEIS) in the Edmonton and surrounding area of the North Zone. The Director works closely with Zone and Provincial Management teams as well as other Ministry Partners to ensure effective delivery and alignment with departmental goals.

The role provides strategic leadership to achieve business plan objectives, aligning service delivery with the Strategic Plan. It fosters a culture of innovation, collaboration, and continuous improvement while ensuring staff understand and contribute to the department’s vision of accessible, integrated services for Albertans.

As part of the Zone Leadership Team, the Director contributes to planning, resource allocation, and service delivery improvements. The position involves representing the zone on committees, guiding area and worksite plans, and leading initiatives that enhance program effectiveness, labour market participation, and community engagement.

The Director is accountable for operational oversight, including program delivery, financial and human resource management, and stakeholder relations. The role ensures services are responsive, accessible, and aligned with community needs, while building strong partnerships across government, industry, and community organizations.

As the Director your key objectives will include

• Contributes as a member of the Zone Leadership Team by supporting strategic planning, setting priorities, allocating resources, and improving service delivery systems across the region.
• Provides leadership at the zone, area, community, and worksite levels by fostering innovation, strengthening labour market connections, and representing departmental programs and priorities to stakeholders.
• Leads and develops high-performing teams by promoting a positive workplace culture, supporting employee development and succession planning, and ensuring effective communication across worksites.
• Oversees planning and delivery of Ministry programs, ensuring alignment with zonal and provincial priorities, equitable access to services, and responsive support to community needs.
• Ensures effective stewardship of financial, human, and operational resources, including budget management, performance monitoring, and maintaining safe, productive work environments.
• Builds and maintains strong partnerships with government, community organizations, and industry, while managing stakeholder relations and providing strategic advice on emerging issues and service delivery improvements.

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APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

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As the Director, in addition to your education and experience, you will demonstrate well-honed competencies in the following areas:

• Agility
• Demonstrated ability to manage and adapt to change. Ability to manage human, financial, and physical resources within an operating environment.
• Drive for Results
• Leadership skills, including demonstrated ability and comfort with decision making responsibilities, coaching and teaching, and the ability to inspire and build confidence in others.
• Develop Self and Others
• Proven ability to foster partnerships and to achieve organizational goals within an organization.
• Build Collaborative Environments
• Strong track record in establishing and maintaining effective working relationships with internal and external stakeholders.
• Develop Networks
• Ability to foster a climate of cooperation amongst, and build solid relationships with public agencies, government, committees and other partners.
• Systems Thinking
• Effective leadership abilities combined with a strong commitment to operating within a team environment and the ability to motivate and inspire other to achieve common goals.
• Creative Problem Solving
• Excellent analytical and decision-making skills

Qualifications

University graduation in a field related to the position assignment, supplemented by seven years progressively responsible related experience.

Equivalency: Related experience or education may be considered as an equivalency on a one-for-one basis.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to

https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

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Assets

Knowledge of the following

• Appropriate Acts, Regulations, Policies, Programs, and Services delivered through Alberta Supports Centres and contracted agents, as well as related provincial, federal, and community programs.
• Labour Market issues and trends within the Area/Province and individual worksites.
• Fiscal management processes, including budgeting and forecasting procedures.
• Human Services programs and supports.
• Government programs (Provincial & Federal) and community programs.
• Organizational behaviour, Human Resources Management theory and practices, management theory and practices, and fiscal management.
• Human Resources Development Agreements and Aboriginal Human Resource Development Agreements.
• Community Development and Public Relations.
• Contracting processes, including planning, tendering and selection, negotiating and preparing contracts, monitoring, and evaluation.