Information Coordinator (Legal Resolution Support Centre)

Responsibilities

Are you looking for an exciting opportunity to apply your knowledge of court procedures and the law to help Albertans access the legal system? Join our Resolution Support Centre team, where you’ll provide exceptional service to the public while continuing to expand your legal knowledge!

Under the direction of the Team Lead, Information Services, you will serve as a “front line” representative of Alberta Justice. In this role, you will provide accurate, current, and reliable information to Albertans, including self‑represented litigants who do not have the assistance of a lawyer.

Your role will involve, but is not limited to

• Providing information and documentation about CJS programs and services to internal and external stakeholders via phone, in-person, and email.
• Providing information and referrals regarding alternatives to court action, including Resolution Services Programs (such as Assessment Services and Dispute Resolution Services), other GOA departments, NGOs, and local resources.
• Assisting clients in determining sources and location of general and legal information, such as court processes, program policies, and legislation.
• Reviewing and filing of court documents in accordance with the Alberta Rules of Court, federal and provincial statutes, policy directives and procedure manuals.
• Researching, developing, and maintaining program and service resource materials to facilitate consistent service delivery and training of staff members.

As the ideal candidate, you will bring

• Strong communication skills to build relationships with stakeholders, colleagues, and Albertans.
• Exceptional ability to de‑escalate stressful situations and remain calm and composed when responding to challenging behaviours.
• Strong organizational skills to manage high volumes of work and complex tasks with attention to detail.
• The ability to work independently while also contributing to a collaborative team environment by sharing information and workload.

Please click on this link to view the job description for this position

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APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

To be successful in this role and working environment, you must be able to demonstrate the following competencies:

• AGILITY:

You take advantage of opportunities to change how work is done to better anticipate obstacles and improve service. You also anticipate changing environmental demands and change behaviour accordingly.

• systems thinking:

You consider the inter-relationships among different aspects of an approach including how they related to other programs and areas.

• develop networks:

You proactively build networks, connecting and building trust in relationships with different stakeholders.

• build collaborative environments:

You contribute to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.

• creative problem solving:

You ask questions to get a deeper understanding of the present issue, looking for ways to improve activities and results by doing something that may be new and different in the organization.

• drive for results:

You identify ways to exceed performance expectations, identifying potential efficiencies, different ways of working or opportunities to contribute to the work of others.

Qualifications

Required

A high school diploma and four (4) years of related experience in a legal field or environment. A combination of legal experience and experience supporting a variety of clients may also be considered.

Examples of related experience that will be considered include:

• Legal Assistants and Paralegals
• Court or Judicial Clerks and Assistants
• Experience with various areas of law, court processes, and procedures in a judicial or legal environment (e.g., law firms, court services, correctional services, etc.)

Equivalencies will be considered on the basis of

• One year of directly related experience for one year of education, or
• One year of directly related education for one year of experience.

Assets

Preference will be given to candidates with the following:

• Related post-secondary education in the legal field.
• Knowledge of the Alberta Rules of Court.
• Knowledge of the different areas of law and all levels of court processes and procedures (e.g. civil, family, criminal, traffic, landlord, etc.).
• Experience demonstrating conflict resolution.
• Experience supporting or assisting vulnerable populations, demonstrating crisis-intervention or -management skills.
• Experience using Microsoft Office applications such as Word, Excel, Access, and SharePoint.
• Experience using a Customer Relationship Management (CRM) system.
• Fluent written and oral communication skills in French.

All candidates must complete a typing test before submitting an application. A typing speed of at least 40 WPM is required.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to

https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

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