Dispatch Coordinator (Full-Time) | Central Alberta

We are seeking an experienced Dispatch Coordinator to play a critical role in maintaining the efficiency and reliability of our fleet operations. This position is essential to ensuring seamless coordination between drivers, routes, and customer needs.

Dispatch is the backbone of any successful fleet, and we’re looking for someone who understands its impact. If you are currently managing routes, coordinating drivers, and optimizing daily operations but are ready to advance your career in a more dynamic and growing organization, we encourage you to apply.

We are an expanding Alberta-based company providing sanitation, waste management, recycling, equipment rentals, and long-haul transportation services across the province. As our fleet and customer base continue to grow, we require a detail-oriented and highly capable Dispatch Coordinator to help drive operational success.

What This Role Involves In this position, you serve as the central hub of operations—supporting drivers, customers, and leadership while ensuring everything runs smoothly. You are highly organized, responsive, and perform well in a fast-paced, dynamic environment.

Coordinate daily scheduling and dispatch across sanitation routes, equipment rentals, waste and recycling services, and long-haul transportation throughout Alberta

Take full ownership of route management, including planning efficient routes, optimizing stop sequences, and making real-time adjustments as conditions evolve

Plan and oversee driver schedules across the province, ensuring compliance with Hours of Service regulations, while accounting for distance, fuel stops, and turnaround times

Assign drivers and equipment based on operational requirements, availability, and customer priorities

Monitor fleet activity throughout the day and proactively respond to changes or disruptions

Act as the primary point of communication between drivers, customers, and internal operations teams

Provide professional customer service, resolve scheduling conflicts, and maintain clear, timely communication

Track and manage work orders, delivery documentation, and service completion within internal systems

Collaborate with maintenance teams to minimize downtime and keep vehicles operating efficiently

Support long-haul logistics, including load coordination and compliance documentation

Assist with onboarding and training new drivers, ensuring they understand routes, procedures, and expectations from the outset

Continuously identify opportunities to improve routing efficiency and operational processes, and take initiative to implement solutions

Who We’re Looking For

This is a mid- to senior-level role suited for an experienced dispatch or logistics professional who excels in a fast-paced, operational environment.

Core Qualifications

Demonstrated experience in dispatching or logistics coordination within fleet operations, waste and sanitation, equipment rental, or transportation sectors

Strong knowledge of Alberta’s geography, including major routes, regional communities, and travel distances

Proven ability in route planning, optimization, and managing driver schedules across a broad service area

Experience using dispatch software, GPS tracking, and fleet management systems

Strong decision-making skills with the ability to remain composed under pressure and manage multiple priorities simultaneously

Excellent communication skills, with the ability to effectively interact with both drivers and customers in a professional manner

Highly organized with strong attention to detail

Proficient in computer systems, including dispatch platforms, spreadsheets, and email

Solid understanding of Hours of Service regulations and commercial vehicle compliance requirements

Experience mentoring, training, or supporting new hires, or a willingness to take on this responsibility

Additional Assets

Experience coordinating dispatch across multiple service lines, including sanitation, equipment rental, and long-haul operations

Familiarity with oilsands or industrial logistics environments

Knowledge of waste management and recycling operations

What We Offer

We recognize the value of experienced dispatch professionals and are committed to offering a role that reflects both your expertise and contributions.

Competitive salary aligned with your experience and skill set

Comprehensive health benefits program

Full-time, stable hours with a consistent and predictable schedule A meaningful voice in operations, with the opportunity to contribute to routing, scheduling, and process improvements

Opportunities for career growth as our fleet and service offerings continue to expand A supportive team