AMS Coordinator - Wildfire

Job Information

Job Title: AMS Coordinator - Wildfire

Job Requisition ID: 80317

Ministry: Technology and Innovation

Location: Alberta

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Permanent/Temporary: Permanent

Scope: Open Competition

Closing Date: May 28, 2026

Classification: Program Services 2

Salary: 2,562. 61 to $3,361.54 bi-weekly ($66,884 - $87,736/year)

Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. To learn more about us, please visit: https://www.alberta.ca/technology-and-innovation .

The Digital Design and Delivery (DDD) division within the Ministry of Technology and Innovation (TI) leads the development of the next generation of digital public services for the GoA. DDD partners with other departments to deliver products, platforms, and services that are better, faster, and easier, through modern user-centered agile processes. DDD offers potential candidates a unique opportunity to work on meaningful challenges that transform government and positively impact Albertans.

The Software Delivery branch within DDD supports and enables Product and Platforms teams by providing technical team members, and leads the excellence of practices in architecture, CloudOps, DevOps, software development, and QA. This branch also provides access to common capabilities, like cloud services, reusable components, tooling and patterns, and includes application maintenance services.

The Wildfire Applications Unit directly supports the Wildfire Management Branch (WMB) within Forestry and Parks in the use, management, and enhancement of its various business applications and their important role in achieving business goals through prevention of, preparation for, and response to wildfire threats. Applications supported include: FIRES, Dispatch, AWARE, CAS, FireSmart Database, Fire Permit System, Fire Bans, and the Alberta Wildfire mobile app.

Role Responsibilities The Software Delivery branch is looking for a Wildfire AMS Coordinator reporting to the Team Lead within the Wildfire Applications Unit. Serving as a primary interface between application end users, provincial business specialists, and various application maintenance and technical support resources, Wildfire AMS Coordinator has key responsibilities to support the Wildfire Management Branch with its applications.

This includes requirements gathering and analysis, end user system support, application training development and delivery, user acceptance testing, and change management. The position maintains an extensive understanding of business processes and the effective resolution of a wide variety of user issues as they arise.

The Responsibilities Of This Role Include

• Drawing on extensive knowledge of business and client needs to support enhancement projects from inception to completion including:
• Collecting business requirements and developing them into designs for enhancements to applications.
• Liaising between business and technical resources during development.
• System testing solutions and supporting user acceptance testing.
• Coordinating the organizational changes resulting from implementation of technology and business process reengineering.
• Promoting and supporting data integrity.
• Consulting with the business area and making recommendations for system and business improvements.
• Providing end user support, including overtime, evenings, and weekends during wildfire season. At times, travel is required to deliver end user support.
• Identifying and analyzing application problems and solutions.
• Administering application access.
• Reporting and data analysis.
• Support and development of end user training (e.g., creating user documentation and self-serve video tutorials)
• Identifying and applying Artificial Intelligence (AI) capabilities (e.g., automation, analytics, and knowledge tools) to improve application support, enhance user experience, and optimize business processes within the Wildfire Management environment.

To Be Successful In This Position, You Will Demonstrate

• Strong consultation, mediation, and decision making skills.
• Strong communication skills.
• Ability to contribute to a team environment.
• Ability to apply sound judgement.
• Strong research and analytical skills.

Please click on this link to view the job description for this position.

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