Parks Information Officers and Lead Information Officer

Parks Information Officers and Lead Information Officer

Job Information

• Job Title: Parks Information Officers and Lead Information Officer
• Job Requisition ID: 78405
• Ministry: Forestry and Parks
• Location: Slave Lake District, North Region: Marten River Campground, Lesser Slave Lake Provincial Park, Hilliard’s Bay Campground, Hilliard’s Bay Provincial Park
• Full or Part-Time: Full-Time
• Hours of Work: 40 hours per week
• Permanent/Temporary: Temporary – Wage, Seasonal
• Scope: Open Competition
• Closing Date: Open Until Suitable Candidate Found
• Classification: Administrative Support 2 (AS2) / Administrative Support 3 (AS3)
• Salary:
• Administrative Support 2 (AS2) 40 hrs/ week: $23.79 – $26.76 per hour
• Administrative Support 3 (AS3) 40 hrs/ week: $23.28 – $29.46 per hour
• Benefits:
• 11.6% in lieu of benefits and vacation leave
• 5.6% of regular wage earnings instead of paid holidays
• 6% of regular wage earnings instead of annual vacation pay
• Shift premium pay: $3.25 per hour for weekends/holidays; $2.75 per hour for evenings

Information Officer (AS2) Responsibilities

• Administrative Duties:
• Record safety, accident, wildlife occurrences; maintain lost and found records.
• Assist in distribution of information materials.
• Maintain knowledge of recreational and tourist opportunities to respond to inquiries.
• Business Operations:
• Use AspiraOne to register campers, process changes, cancellations, check‑outs, payments.
• Operate cash register, point‑of‑sale machine; ensure accurate cash balances.
• Maintain building security, opening/closing procedures, facility cleanliness.
• Conduct retail sales of concession items, firewood, rentals.
• Manage inventory and restock merchandise.
• Reconcile daily revenue and record in Excel.
• Customer Service & Communication:
• Greet and welcome visitors; provide accurate, concise information on park facilities, services, and regulations.
• Handle customer complaints, emergencies, and referrals appropriately.
• Collaborate with park programs and other staff (Rangers, Conservation Officers, Maintenance).
• Identify and report system or equipment issues.
• Develop detailed knowledge of park areas and programs.

Lead Information Officer (AS3) Responsibilities

• Administrative & Supervisory Tasks:
• Coordinate day‑to‑day tasks of IO team; ensure procedures followed.
• Support IOs via check‑ins, training, performance reviews.
• Coordinate IO schedules.
• Place inventory orders for booth and store.
• Support distribution of information materials.
• Manage revenue tracking, reconciliation, and reporting.
• Leadership:
• Communicate effectively with visitors and staff.\
• Provide front‑line customer service and leadership.
• Assist in troubleshooting, cash handling, inventory control.

Qualifications

• Information Officer (AS2):
• High school diploma.
• One year of experience per year of education for equivalency.
• English language proficiency.
• Available for weekend and evening shifts during season.
• Valid Alberta Class 5 driver’s licence.
• Criminal Record Check.
• Standard First Aid & CPR certification.
• Strong computer skills (Microsoft Office).
• Lead Information Officer (AS3):
• High school diploma and one year retail, supervisory, or leadership experience.
• Equivalency as above.
• English language proficiency.
• Available for weekend and evening shifts occasionally.
• Strong computer skills.
• Standard First Aid & CPR Level C/AED Certificate.
• Valid Alberta Class 5 licence and minimum 3‑year driver's abstract.
• Criminal Record Check.
• Experience with Shop.AlbertaParks.ca, AspiraOne (asset).
• Previous supervisory or leadership experience.

Additional Competencies

• Agility – adapt to changing priorities.
• Drive for Results – champion innovation and high standards.
• Develop Self and Others – continuous learning and shared environment.
• Build Collaborative Environments – promote collaboration and open dialogue.
• Systems Thinking – understand role within larger work environment.
• Creative Problem Solving – assess options and apply communication skills.

Terms of Employment

• Seasonal contract May 2026 – September 2026.
• 40‑hour work week; evening and weekend required with premium.
• Reliable transportation required.
• Work outside in various weather conditions.
• Adherence to Alberta Parks Uniform Policy.
• Support resources available via employee assistance programs.

How to Apply

Applicants must apply online via https://www.alberta.ca/job-application-resources#before and provide clear evidence of qualifications and competencies. Include dates on resume and indicate employment type.

Useful Resources

• Alberta Public Service: https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Benefits: https://www.alberta.ca/alberta-public-service-benefits
• Career tools: https://researchapscareers.alberta.ca
• Professional development: https://www.alberta.ca/professional-development-support-directive
• Apply: https://www.alberta.ca/apply-for-jobs-with-the-alberta-public-service.aspx
• Hiring process: https://www.alberta.ca/alberta-public-service-hiring-process.aspx
• Job portal: https://alis.alberta.ca/look-for-work/

Closing Statement

We thank all applicants. Only candidates selected for interview will be contacted. For inquiries, contact Alba Ngjelo at [email protected].

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