Video Conference Analyst

Job Information

Job Title: Video Conference Analyst

Job Requisition ID: 80087

Ministry: Technology and Innovation

Location: Edmonton

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Permanent/Temporary: Permanent

Scope: Open Competition

Closing Date: April 29, 2026

Classification: Systems Analyst 1

Salary: $2,533.72 to $3799.96 bi-weekly ($66,130 - $99,178 /year)

The Ministry of Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. To learn more about us, please visit: https://www.alberta.ca/technology-and-innovation.aspx .

The Technology Support and Operations Division uses a one-government approach to Information Management and Technology (IMT) governance, decision-making and service delivery across the Government of Alberta balanced with individual business partner needs.

Role Responsibilities

Reporting to the Team Lead Video Conferencing, the Video Conference Systems Analyst (VCSA) provides operational support, consultation, and technical expertise for the Government of Alberta’s enterprise video conferencing services. This includes support for in‑room boardroom technology, cloud collaboration platforms (Microsoft Teams, Webex), and the VC core infrastructure.

This role supports the full lifecycle of video conferencing services from troubleshooting and installation to configuration, maintenance, vendor oversight, and continuous improvement, ensuring reliable, high‑quality experiences across all ministries.

The Responsibilities Of This Role Include

Operational Support

• Provide day‑to‑day operational support for the VC core infrastructure, including configuration, fixes, patches, upgrades, and updates.
• Support and configure Cisco video endpoints, Microsoft Teams Rooms (MTRs), and related AV peripherals.
• Troubleshoot issues with video conferencing hardware, software, and cloud collaboration tools (MS Teams, Webex).
• Resolve BERNIE tickets and ensure timely, accurate communication with clients, including VIPs and executives.
• Provide on‑site support in Edmonton boardrooms as required.
• Maintain documentation, configuration records, and support guides.

Boardroom Technology & BaaS Support

• Assist in transitioning and upgrading boardrooms to Microsoft Teams certified hardware.
• Test and validate boardroom functionality following installations or upgrades.
• Identify deficiencies, functional defects, and opportunities for improvement.
• Ensure boardroom operational readiness and adherence to GoA standards.
• Provide consultation to ministries on boardroom design, technology selection, and usage best practices.

Vendor Coordination & Oversight

• Coordinate scheduling of contracted AV vendor resources for installations and upgrades.
• Provide oversight to ensure vendor work meets GoA standards, policies, and quality expectations.
• Validate installations, perform quality checks, and escalate issues when required.
• Create Bills of Materials (BOMs) for boardroom builds and upgrades.

Client Support, Training & Consultation

• Provide telephone, email, and in‑person support to ministry clients, including executives.
• Deliver one‑on‑one coaching and training on VC hardware and software.
• Participate in requirements sessions to clarify business needs and support boardroom design decisions.
• Maintain strong relationships with business partners, Service Desk, EUC, BaaS, and contracted vendors.
• Advise clients on new features, improvements, and opportunities to streamline workflows.

Role Responsibilities continued,

Service Support & Incident Response

• Restore failed or degraded services through troubleshooting, configuration, and collaboration with internal teams and outsourced suppliers.
• Follow change management procedures for updates, migrations, and releases.
• Participate in incident response activities and provide on‑call support as needed.

Service Improvement & Innovation

• Research emerging collaboration technologies and participate in pilots or evaluations.
• Contribute to change and release management processes.
• Suggest improvements to increase efficiency, reliability, and user experience.
• Generate reports, statistics, and analysis to support decision‑making.
• Troubleshooting various issues and problems on t