Office Administrator - Alberta One Call Screener

About Us

Hawkeye Line Locators is a Canada-wide utility locating company with a strong and growing client base. Our One Call Division operates out of Sylvan Lake, Alberta, and we are currently seeking full-time, long-term team members to join our office staff.

Position Overview

As a One Call Screener and Office Administrator, you'll play a key role in processing utility locate requests. This role combines communication, mapping, and organizational skills to ensure safe and efficient ground disturbance procedures on behalf of our clients.

Training Provided

• Learn our internal procedures and client-specific requirements
• Hands-on training with our proprietary database system and tools
• Ongoing mentorship and support during the onboarding process

Key Responsibilities

• Review and process One Call tickets received from Utility Safety Partners
• Use online mapping tools to assess workspaces
• Contact contractors to verify job details
• Issue clearances or prepare data packages for field locators
• Manage 40–100 tickets daily, with accuracy and attention to detail
• Communicate via phone and email in a professional and timely manner

Required Skills

• Proficiency in Microsoft Outlook, Excel, and Adobe
• Strong typing and written communication skills

Assets (Preferred but not mandatory)

• Experience with Abadata or Converge mapping systems
• Knowledge of Legal Land Descriptions

Why Join Hawkeye?

• Supportive team environment with an open-door policy
• Comprehensive benefits after 3-month probation
• Flexibility for time off during our slower seasons
• Opportunities for growth within a nationally operating company

Job Types: Full-time, Permanent

Pay: $18.00-$21.00 per hour

Flexible language requirement

• French not required

Language

• English (preferred)

Work Location: In person