Regional Lead – Transportation

The Regional Lead – Transportation (Canada) is responsible for leading and executing outbound transportation operations across Canadian regions. This role ensures safe, compliant, cost‑effective, and reliable transportation services while implementing standardized processes, fleet practices, and performance expectations set at the North American level. The position partners cross‑functionally to support customer service, safety, cost, and business objectives.

What you will accomplish with us

Lead outbound transportation operations across assigned Canadian regions

Provide day‑to‑day operational leadership and oversight to the team responsible for handling customer service inquiries and issue resolution related to freight movement, delays, and service exceptions

Execute standardized transportation processes, KPIs, and operational routines

Lead and manage driver workforce to ensure safe, compliant, and reliable transportation execution

Oversee regional private fleet execution, including driver scheduling and asset utilization

Execute fleet safety, maintenance, and compliance programs per enterprise standards

Own and manage regional carrier relationships, ensuring service level adherence, cost control, and issue resolution

Maintain responsibility for regional transportation cost performance, supporting budget adherence and P&L objectives

Maintain working knowledge of Canadian Hours of Service (HOS), ELD requirements, commercial licensing, safety‑fitness standards, and record‑keeping

Support audits, inspections, and corrective actions in partnership with HR, Safety, Legal, and Fleet leadership

Identify routing efficiencies, backhaul opportunities, and asset utilization improvements

Monitor regional performance metrics and provide regular reporting to transportation leadership

Lead and develop regional transportation teams, establishing standard work and escalation paths

Support ERP, TMS, and fleet system execution at the regional level

Collaborate with Operations, Planning, Finance, HR, Safety, and Customer Service teams

What You Bring to Our Team

Education & Experience

Bachelor’s degree in Supply Chain, Logistics, Operations, Business, or a related field with 6–10+ years of relevant transportation or logistics experience

OR

Equivalent combination of education and 10–15+ years of transportation, fleet, or logistics experience

Required Skills & Experience

Regional or multi‑site outbound transportation operations experience

Private fleet and driver management experience

Knowledge of Canadian transportation regulations and driver compliance requirements

Strong analytical, operational, and people leadership skills

Preferred

Experience with ERP, TMS, or fleet management systems

Cross‑border U.S.–Canada transportation exposure

Manufacturing or distribution environment experience

Key Competencies

Operational execution

Compliance and safety leadership

Data‑driven decision making

Cross‑functional collaboration

Team development and accountability

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Work–life balance supported through a hybrid work policy.

Master, for over 70 years

The Master Group is Canada’s largest HVAC-R distributor and one of North America’s leading players in the industry. For more than 70 years, Master has supported contractors, engineers and industry partners with a broad portfolio of solutions across residential, commercial, institutional, and industrial applications.

With more than 1,800 dynamic and dedicated team members and a network of 85 branches, along with four distribution centres and three regional distribution hubs across Canada and the United States, Master combines national scale with strong local presence. The company is known for its deep technical expertise, disciplined execution and long-standing partnerships with customers and suppliers.

Master’s approach is grounded in growth, simplicity, teamwork and doing what’s right — focusing on practical innovation, operational excellence and helping its partners succeed in a rapidly evolving industry.

Improving lives, in every degree.