Business Functional Analyst, Academic Operations

Ready to start your next chapter with NAIT?

At NAIT, we’re passionate about building a team of talented, dedicated professionals who share our commitment to excellence and innovation. Your skills and experience can shape the future of education and make a real impact in our community.

If this opportunity feels like the right fit for you, we encourage you to apply and join us in creating a brighter future – together.

Important Application Deadline Notice

Please note that Workday closes job postings at 11:59pm MST on the day before the posting end date listed above.

To ensure your application is received, submit no later than 11:59pm MST the day prior to the posting end date.

Internal NAIT Employees

Current NAIT employees are welcome to apply for this opportunity. To be considered, please submit your application through the NAIT Jobs Hub rather than the external career site.

Reporting to the Senior Business Analyst, the Business‑Functional Analyst supports the strategic evolution of Academic Quality and Operational Excellence (AQOE) by serving as a business and functional subject matter expert for AQOE‑sponsored systems and platforms. The role works at the intersection of academic operations, policy and procedure, people, process, and technology.

The position is accountable for the stewardship of AQOE‑sponsored platforms across their lifecycle, applying strong business and functional analysis to ensure systems are aligned with operational needs and institutional context. A key initial priority for this role is addressing identified gaps in training, documentation, and end‑user adoption, using analysis of system use, stakeholder needs, and operational risk to develop practical, accessible enablement materials.

This analysis‑driven, training‑supported approach enables consistent system use, stable platform ownership, and continuous improvement over time. Training, documentation, and user enablement are core responsibilities of the role, distinguishing it from project‑only analyst positions or roles focused on technical system configuration.

Role Scope and Fit Considerations

Role

Applicants are encouraged to consider how their interests and experience align with the ongoing, facilitative, and operational nature of this role. Applicants may thrive in the role if they:

• Are interested in ongoing stewardship of business systems and platforms, including support, refinement, and adoption after implementation
• Enjoy working in environments where policy, process, and system considerations intersect, and where requirements may evolve over time
• Are comfortable facilitating analysis‑driven conversations, documenting decisions, and translating complex requirements into visual materials (e.g., process maps, workflows, configuration models, training aids) to support shared understanding and system adoption
• Thrive in highly relational roles that emphasize influence, collaboration, and operational continuity

This Role Is Not Primarily Focused On

• Software development or technical system configuration
• Short‑term or project‑only delivery assignments
• People management or senior enterprise strategy ownership
• Solely analytical, reporting, or data‑centric responsibilities

Key Responsibilities

Business and Functional Analysis

• Represent business owner interests by acting as the subject matter expert for assigned AQOE platforms, maintaining a strong understanding of system capabilities, constraints, and institutional use
• Facilitate requirements gathering with academic and operational stakeholders to clarify needs, risks, dependencies, and decision implications
• Translate business needs into clear functional requirements and business‑side configuration recommendations
• Support the development and refinement of governance rules, decision criteria, and standard practices related to AQOE systems

Platform Stewardship and Adoption

• Apply business and functional analysis to identify gaps in system understanding, training, and adoption, and prioritize enablement work based on operational risk and user impact
• Provide business‑side stewardship and configuration of AQOE‑sponsored systems, working in partnership with technical teams responsible for system build and infrastructure
• Support platforms beyond initial implementation, including business‑led enhancements, refinements, and issue resolution informed by operational use and user feedback
• Develop and maintain training and enablement materials, including process maps, workflows, configuration models, and user guides, to support clear and consistent system use
• Provide ongoing end‑user support, responding to questions, clarifying system behaviour, and identifying training or documentation gaps
• Contribute to adoption and continuous improvement activities to ensure systems remain well understood, consistently used, and aligned with business needs

Collaboration and Engagement

• Work closely with academic leaders, operational teams, and Information Technology Services to support effective platform stewardship and system use
• Facilitate cross‑functional conversations where policy, process, and system constraints intersect
• Prepare clear analysis, documentation, and recommendations to support informed decision‑making

Qualifications

• Post‑secondary diploma or degree in business analysis, information systems, operations, or a related field
• Five (5) years of demonstrated experience in a Business Analyst, Functional Analyst, or similar role supporting enterprise or operational systems
• Strong facilitation and communication skills, with experience working with non‑technical stakeholders
• Experience producing process documentation and visual artifacts to support understanding and adoption
• Ability to work effectively in complex, evolving, and ambiguous environments

Assets

• Experience in post‑secondary education, public sector, or regulated environments
• Familiarity with academic operations, scheduling, curriculum processes, or quality assurance frameworks
• Experience supporting system adoption, training, or change management activities

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services (WES), International Qualifications Assessment Service (IQAS) or the Comparative Education Services (CES).

Why Join AQOE?

• People-first culture: In AQOE, we believe in putting our people first, supporting professional growth, and fostering an inclusive work environment.
• Collaborative & innovative environment: Be part of a forward-thinking portfolio that values new ideas and continuous improvement.
• Impactful work: Play a crucial role in shaping the student experience and academic operations at NAIT.

If you are an experienced people-centric analyst with strong communication skills and a passion for leveraging technology to drive business success, we want to hear from you!

Remuneration: Refer to salary range noted on this posting, plus a comprehensive benefits package.

The compensation range for this job posting is : $77,036.96 - $102,057.54

NAIT is committed to a transparent, fair, and human-centered hiring experience. All candidates are assessed directly by our recruitment and hiring teams.

About NAIT

We are known as one of Alberta’s top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

People are what make NAIT great, and we prioritize the employee experience. For eligible positions, we offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, eligible employees receive paid time off between Christmas and New Year’s.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.

NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any accommodations, please connect with us at [email protected].

Please submit a resume and cover letter to be considered for this opportunity.