Senior Service Designer in Alberta

Enhance digital services for the Government of Alberta as a Senior Service Designer. Focus on human-centered design to elevate citizen and employee experiences while working remotely with occasional onsite meetings.

The Government of Alberta is hiring Senior Service Designers to aid in digital transformation across various ministries. This role is pivotal in understanding user needs, conducting usability testing, and designing future-state services. Senior Designers will collaborate with Agile teams, ensuring service innovation and modernization initiatives enhance overall government services.

Key Responsibilities

• Integrate human-centered design methods into projects
• Analyze service experiences, current and future states
• Conduct qualitative research and user interviews
• Facilitate co-design workshops and discovery sessions
• Create journey maps and usability reports

Requirements

• 2 years in service design research experience
• 3 years public sector experience
• 2 years in Agile cross-functional teams
• Understanding of usability testing and reporting
• Strong communication and presentation skills

Drive transformative designs that improve service delivery for the Government of Alberta.