Dispatch Supervisor

Are you organized, fast-thinking, and great at keeping people on track?

At Alberta Home Services, we are more than just an HVAC company, we are a 24x Consumer Choice Award winner known for delivering exceptional service and staying organized behind the scenes. We are looking for a Dispatch Service Supervisor to help lead and support our dispatch team, keep daily operations moving efficiently, and make sure our technicians are routed properly and customers are taken care of.

This role is ideal for someone who thrives in a fast-paced environment, can manage moving parts without getting overwhelmed, and knows how to keep a team accountable while still being supportive.

What You’ll Be Doing

Dispatch Team Coordination

Help manage the day-to-day performance of the dispatch team, making sure calls are being completed, follow-ups are happening, and the team is staying on task throughout the day.

Routing & Logistics

Plan and adjust technician routes for efficiency, urgency, and location to help reduce drive time, improve productivity, and keep schedules running smoothly.

Daily Accountability

Monitor call activity, appointment progress, technician movement, and customer scheduling to ensure the dispatch team is meeting expectations and priorities.

Customer Communication Support

Assist with customer concerns, appointment updates, ETA communication, and scheduling issues to help maintain a strong customer experience.

Team Support

Act as a point of support for dispatch staff by answering questions, helping solve scheduling conflicts, and stepping in when priorities need to shift quickly.

Operational Coordination

Work closely with technicians, office staff, and management to make sure the day stays organized from the first call to the last job.

Process Improvement

Help identify inefficiencies in scheduling, dispatch flow, and communication, and bring forward ideas to improve workflow and response times.

Who You Are

Highly Organized

You can manage multiple jobs, schedules, people, and changes at once without losing track of details.

Strong Communicator

You know how to communicate clearly and professionally with both customers and internal team members.

Natural Leader

You can keep people accountable, provide direction, and help a team stay focused without needing to micromanage.

Problem Solver

When schedules change, drivers run behind, or calls pile up, you stay calm and figure it out.

Logistics-Minded

You understand how to look at a schedule, map out routes, and make practical decisions that save time and keep the day moving.

Tech-Savvy

Comfortable learning and using dispatch software, CRM systems, scheduling tools, and maps.

Schedule

This is a full-time position with rotating shifts based on business needs, including:

• 7:00 AM – 3:00 PM
• 9:00 AM – 5:00 PM
• 10:00 AM – 6:00 PM

Flexibility is required to support daily operations and ensure coverage throughout the day.

Why Join Alberta Home Services?

Competitive Pay

Hourly wage based on experience and ability.

Growth Opportunity

Join a growing company where strong performers have room to move up and take on more responsibility.

Team Impact

This role plays a major part in keeping the company running efficiently every day.

Fast-Paced Environment

No two days are the same, and your work will directly support technicians, customers, and leadership.

Supportive Culture

Be part of a team that values hard work, initiative, and people who help make things better.

Requirements

• Preferred, but not mandatory, 1–3 years of experience in dispatch, scheduling, logistics, customer service, or team coordination
• Strong verbal and written English communication skills
• Strong organizational and time management skills
• Ability to multitask and adapt quickly in a fast-paced environment
• Comfortable using scheduling systems, CRM platforms, Google Maps, and office software
• Experience in home services, HVAC, plumbing, electrical, or trades is an asset but not required

Job Type: Full-time

Work Location: In person

Pay: $47,705.75-$65,000.00 per year

Benefits

• Extended health care
• Life insurance
• On-site parking

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