Health Operations Manager

Department : Aakom Kiyii Health Services

Program : Piikani Nation

Address : 1860 15 Ave, Brocket, AB

Contract Time : Full-Time

Shift : Monday - Friday, 8:30 AM - 4:30 PM

Pay : $90,000-$95,000

The Health Operations Manager (HOM) is a critical leadership role responsible for the day-to-day operational excellence and strategic development of key health programs, including Home Care and Community Health. As an exempt position, the HOM will play a pivotal role in ensuring efficient service delivery, optimizing administrative functions, and fostering a high-performing team culture.

Role & Responsibilities

• Oversee the daily administrative and operational activities of assigned health programs, ensuring efficient, high-quality, and person-centered service delivery.
• Provide direct supervision and leadership to a diverse team of healthcare professionals, operating effectively within both unionized and non-unionized environments.
• Develop, implement, and rigorously enforce operational policies and procedures to ensure compliance with internal standards, regulatory requirements, Accreditation Canada Health Standards, and applicable collective agreements.
• Lead performance management initiatives for department employees, including setting clear expectations, providing regular feedback, conducting performance reviews, and fostering professional development.
• Contribute to the strategic development, planning, and continuous improvement of health programs, identifying opportunities for innovation and enhanced client outcomes.
• Collaborate with the Health Director and Finance Comptroller to provide input into budget decisions, monitor expenditures, and contribute to the planning and revision of annual work plans.
• Manage staff scheduling, approve leaves, and ensure adequate staffing levels to meet operational demands.
• Ensure the meticulous maintenance of accurate and complete client records across all programs, adhering to confidentiality and documentation standards.
• Foster strong, collaborative relationships within AKHS departments and with external healthcare agencies and community partners to optimize continuity of care.
• Ensure that all services are delivered in a non-judgmental, trauma-informed, and culturally safe and responsive manner, accessible and respectful to all Piikani community members.
• Drive initiatives that optimize client care coordination, implement efficient workflows, and leverage multidisciplinary team approaches.
• Advise the Executive Leadership Team on operational strategies, regulatory compliance, and opportunities for departmental structure enhancements.
• Support management in the recruitment, onboarding, and retention of highly qualified program staff.
• Effectively manage complex or challenging situations, including life-threatening scenarios, with composure and sound judgment.

Qualifications

• Bachelor’s degree in health administration, Business Administration, Public Health, or a related field.
• Knowledge:
• Demonstrated experience in healthcare operations, administrative oversight, and program development.
• Proven ability in performance management, staff development, and fostering a positive team environment.
• Solid understanding of labor relations principles and experience working with collective agreements.
• Deep respect for and understanding of Piikani Nation culture, traditions, and protocols is essential; knowledge of the Blackfoot language is an asset.

Application MUST include a Cover Letter and Resume

Successful applicants will be required to provide any Pertinent Certification, Copy of Driver’s License, Child Welfare & Criminal Record Check upon being hired.