Dental Client Care Coordinator (Stony Plain, Alberta)

Parkland Dental Associates is a modern, patient-focused dental clinic in the heart of Stony Plain, Alberta. Our team is dedicated to providing exceptional care in a warm and friendly environment. We're looking for a Client Care Coordinator to join our front office and help ensure an outstanding patient experience, from the first phone call to follow-up care.

As our Client Care Coordinator, you'll be the first and final point of contact for patients and play a vital role in keeping our clinic organized, efficient, and welcoming. This is a dynamic position that combines dental administrative expertise with compassionate patient service.

Key Responsibilities

Financial & Insurance Coordination

• Collect and record payments
• Balance daily transactions
• Create and manage patient payment plans
• Coordinate patients’ dental insurance needs
• Maintain accounts receivables

Patient Communication & Chart Management

• Greet and assist patients with care and professionalism
• Answer phone calls, emails, and voicemails in a timely manner
• Maintain and update patient records and contact information
• Collect medical histories, consent forms, and coordinate referrals
• Send and receive letters, prescriptions, and lab work

Appointment & Schedule Management

• Book, confirm, and coordinate appointment needs for clinical team
• Fill schedule openings and meet daily/monthly booking goals

What You Bring

• Experience in dental administration
• Familiarity with dental practice management software
• Strong multitasking, time management, and organizational skills
• Excellent communication and interpersonal abilities
• Friendly, professional demeanor and commitment to patient care
• Proven ability to adapt and perform under pressure in fast-paced, team-driven environment

Why Join Parkland Dental Associates?

• Positive, supportive team culture
• Competitive wages, team uniform, health benefits, life & disability insurance
• Offers ongoing education and team-building initiatives to support personal and professional growth
• Growth opportunities in a modern and respected clinic
• Make a difference in patients' lives every day

Be part of a team that values collaboration, patient care, and professionalism.

Benefits

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Ability to commute/relocate

• Stony Plain, AB T7Z 1W3: reliably commute or plan to relocate before starting work (required)

Education

• Secondary School (required)

Experience

• Dental Office: 1 year (required)

Work Location: In person