Desktop Support Technician (IT support)

Position Name – Desktop Support Technician

Type of hiring – Contract (2-3 Months)

Location – Calgary, ON (Onsite – Need locals)

We are seeking a skilled Desktop Support Technician with a specialization in Print and Meeting Room Support to join our IT team. The successful candidate will provide technical support for desktops, laptops, printers, and meeting room equipment, with a focus on resolving print and meeting room-related issues.

Responsibilities

• Provide technical support for desktops, laptops, and mobile devices
• Troubleshoot and resolve printer issues, including installation, configuration, and repair
• Support meeting room technology, including video conferencing equipment and presentation systems
• Install, configure, and maintain print servers and printers
• Manage print queues and resolve print-related issues
• Collaborate with IT teams to ensure seamless support
• Document incident resolutions and maintain accurate records
• Stay up-to-date with new technologies and trends in desktop support, printing, and meeting room technology

Requirements

• 2+ Years of experience in Desktop Support or related field
• Strong knowledge of Windows operating systems and desktop hardware
• Experience with printer troubleshooting and repair
• Familiarity with meeting room technology and video conferencing systems
• Excellent problem-solving and analytical skills
• Effective communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Bachelor's degree in Computer Science, Information Technology, or related field

Specialized Skills

• Print server management
• Printer troubleshooting and repair
• Meeting room technology support
• Video conferencing system support

Nice to Have

• Certification in desktop support or related field (e.g., CompTIA A+)
• Experience with IT service management tools (e.g., ServiceNow)
• Familiarity with cloud-based technologies and services
• Experience in a similar industry or sector